We’re recruiting a Senior Client Systems Engineer for a Biotechnology client.
The primary focus of this position will be to design, upgrade, update, and maintain client systems. They will also implement new client systems and train team members on their use as needed. Secondarily, they will have a lead role in ensuring proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.
Candidates should enjoy working in a fast-paced, mission-driven environment, and be prepared to tackle a broad selection of challenges as the company grows.
What You'll be Doing:
- Ownership and administration of Intune, Jamf, Atlassian Jira/Confluence, SharePoint, Zoom/Teams Video Conferencing Systems, Slack, O365, Okta, and lead new client system implementations/deployments
- Design, automate, and optimize IT systems and processes to create a scalable efficient team
- Escalation point for all client systems related issues and requests
- Provide Tier 1 to Tier 3 desktop and mobile device support to all employees
- Imaging and deployment of new Mac and Windows systems
- Onboarding and offboarding users in systems
- Onboarding/training of new hires in person and remotely
- Manage Life cycle for company assets (Procure, manage, dispose of company hardware)
- Support & administration of Mac and PC client systems and peripherals
- Support for all client provided applications and tools
- Conference Room maintenance and AV support (Zoom/Teams apps and equipment)
- Support and maintain network infrastructure in collaboration with the Network Team
- Support for all IT related issues pertaining to the client's lab equipment HW/SW
- On-call Desktop support rotation
What You'll Bring:
- 10+ years of related industry experience in IT end user support, specifically in the area of client systems implementations/administration and Windows/Mac operating systems
- Prior experience with ITSM Prior experience administering MDM solutions for both Mac and Windows
- Prior experience administering Google Workspace including integrations
- Prior experience using OKTA workflows
- Prior experience administering Azure/Teams/O365/SharePoint
- Prior experience administering and setting up equipment for Zoom or other Video Conferencing Systems
- Ability to work independently and make decisions based on IT best practices
- Excellent communication with leadership and team members
- Excellent documentation skills with emphasis on procedures and configurations
- Self-awareness, integrity, authenticity, and a growth/entrepreneurial mindset
- Onsite 5 days a week
